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Home Delivery and Returns

Delivery and Returns

Delivery and Returns

REFUND CONDITIONS AND RULES

You can return the products you have purchased within 30 days from the invoice date. The original parcel and packaging of the product you are returning must be intact. Products with no packaging or damaged products are not refundable. You must send the delivery note and warranty document with the product you want to return. If the product you want to return is defective, the shipping fee is covered by us. In other cases, the shipping fee belongs to the customer. Returns of products that cannot be returned due to their nature (for example: the breakdown of the product due to use, deformation, etc.) may not be accepted.

If the product is invoiced on behalf of the company, a return invoice must be issued by the relevant company.

Product Return Address:

Simoro Jewelery San.ve Dış.Tic.Ltd.Şti  Address: Molla Fenari Mah., District Nur-u Osmaniye Cad., 31 401 Fatih / İstanbul 

Yurtiçi Cargo Return Code: 246709887

If you give the refund to domestic shipping, you can make a free refund as an agreement.

DELIVERY TERMS

Your products are supplied when your order is approved according to the stock status and then shipped. In order for your order to be confirmed, the price of the products you have purchased must be paid by credit card or money order. Approved orders will be delivered to cargo within 2 business days.

We provide shipping with DHL Express to all countries except Turkey. All our shipments are delivered to your door within 2-3 business days.

DOCUMENTS TO BE SUBMITTED DURING THE DELIVERY

 

In accordance with the new rule to be applied in the acceptance of shipment pursuant to the Procedures and Principles on Security Measures for Mail Deliveries approved with the decision of the Information Technologies and Communication Board dated 27/12/2016 and numbered 2016 / DK-YED / 517, driving license when buying your products from the cargo officer or store personnel you must show your identity card or passport.